Support & Architecture Help

Whether you need help configuring custom regex rules or require architectural clarification on our Zero-Trust Data Sanitization (ZTDS) model, our engineering team is here to assist.

Common Engineering Issues

Undetected Entities

Our core engine utilizes lightweight, client-side NLP patterns. If specific proprietary IDs or edge-case formats are missed, they require manual targeting.

Solution: Utilize the Add Custom Rule feature (PRO tier) to define precise regex capture groups for your specific data format.

Reverse Scrubbing Failure

Because we adhere strictly to volatile memory architecture, the session mapping key is held exclusively in your browser's active RAM state.

Solution: Ensure you do not refresh the page or close the tab between the "Scrub" and "Reveal" phases. A refresh irrecoverably wipes the key.

Airplane Mode Verification

You want to audit the application's offline capabilities to verify zero-server claims, but the UI fails to load when disconnected.

Solution: You must load the page fully at least once while online. Your browser's Service Worker will cache the static assets (HTML/JS/CSS), enabling offline operation thereafter.

Extension Conflicts

The UI behaves erratically, or clipboard operations fail silently during data insertion.

Solution: Aggressive ad-blockers, endpoint protection agents, or DOM-modifying extensions can interfere with local JS execution. Whitelist PrivacyScrubber or test in an Incognito window.

Architecture & Integration Docs

Security Audit Docs

Technical deep-dives into the detection engine and local storage logic for SOC 2 / ISO 27001 GRC compliance review.

Workflow Optimization

Learn how to execute reverse-scrub operations efficiently to maintain the speed of your professional workflow.

Redaction Foundations

Understand the regulatory taxonomy of PII/PHI and how client-side de-identification mitigates interface-layer risk.

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