Support & Contact
We're here to help. Most questions are answered below — or email us directly.
Email Support
support@privacyscrubber.comResponse within 24–48 hours (Mon–Fri). Include your PayPal Transaction ID for purchase-related queries.
7-Day Refund Policy
If PrivacyScrubber PRO doesn't work as described, we'll refund your $9.99 in full — no questions asked — within 7 days of purchase. Email us with your PayPal Transaction ID.
Frequently Asked Questions
The scrubber isn't detecting a name or phone number — what should I do?
The free engine detects US/UK phone formats, email addresses, SSNs, EINs, credit card numbers, and English capitalized names. If a pattern isn't detected, PRO Custom Rules lets you add your own regex or literal strings (e.g. IP addresses, Employee IDs, case numbers). Email us at support@privacyscrubber.com with an example and we'll look into it.
I paid for PRO but the features aren't unlocked — what do I do?
After payment, PayPal redirects you back and PRO
is activated automatically for that browser session. If you cleared your browser or switched
devices, use your PRO Recovery Key (shown after purchase) by
visiting:https://www.privacyscrubber.com/?restore=YOUR_KEY
Lost
your key? Email support@privacyscrubber.com with your PayPal
transaction ID and we'll manually restore your access.
Does PrivacyScrubber store my documents or send data anywhere?
No. All processing happens entirely in your browser's local memory. No text, files, or tokens are ever sent to any server. Verify this yourself: open DevTools (F12) → Network tab → scrub text → confirm 0 outbound requests. The tool also works in Airplane Mode after the initial page load. See our CISO Guide for the full 5-step audit procedure.
Can I use PrivacyScrubber for GDPR, HIPAA, or SOC 2 compliance workflows?
Yes. Because all processing is local and zero data leaves your device, PrivacyScrubber is well-suited as a data-sanitization step before using AI tools in regulated environments. See our CISO Guide for a 5-step audit procedure that produces verifiable evidence for SOC 2, ISO 27001, and GDPR Data Protection Impact Assessments.
How do I cancel my TEAMS plan subscription?
Cancel anytime from your PayPal account: Settings → Payments → Manage Automatic Payments → find PrivacyScrubber → Cancel. Your access remains active until the end of the billing period. Questions? Email support@privacyscrubber.com.
I found a bug — how do I report it?
Email support@privacyscrubber.com with:
The
text you pasted (redact real PII first)
What
you expected vs. what happened
Browser
+ OS (e.g. Chrome 120, macOS)
We take every report seriously and aim to fix confirmed bugs within 72 hours.
Still have a question?
Email Us — support@privacyscrubber.com