Secure AI for Customer Support

Sanitize Support Tickets
Before AI Summarization.

Maintain customer trust while leveraging AI for CX. Mask names, order IDs, and contact info locally before using ChatGPT or Claude for sentiment analysis and response drafting. 100% Client-Side.

Get Started Free Ticket Scrubbing Guide

Works with your CX Stack

Zendesk Intercom Salesforce Service Cloud Gorgias Freshdesk

The AI-Powered Support Risk

PII Leakage in Training Logs

Pasting customer names, phone numbers, and addresses into AI tools for response drafting risks including that sensitive PII in the model provider's training data.

Unintended Payment Data Exposure

Customers often include credit card numbers or account details in support tickets. Automating analysis without local scrubbing creates severe PCI and GDPR liability.

Long-Term Data Persistence

External AI platforms often retain audit logs of all prompts. Sanitizing customer histories locally ensures sensitive interactions don't persist on third-party servers.

Customer: Jane Smith (ID: 15423)

Customer: [NAME_1] (ID: [ID_1])

CUSTOMER PRIVACY PROTECTED

Secure Support Workflow

Scale your support operations without internalizing external privacy risk

01

Export Ticket

Copy the incoming ticket or chat thread from your helpdesk platform natively.

02

Local Masking

PrivacyScrubber instantly identifies and tokens names, addresses, and identifiers locally.

03

AI Summarization

Submit the scrubbed text to AI to draft a response or summarize complex customer issues.

04

Restore Context

Map the AI-generated solution back to the customer's actual identity before sending.

CX Compliance Readiness

Designed for data protection officers and customer success leadership.

GDPR

Right to Privacy

Ensuring customer identifiers never leave the browser session for AI processing

SOC 2

Trust Services

Verifiable client-side execution prevents unauthorized third-party logging

CCPA

Data Minimization

Applying strict data minimization principles to customer support datasets

PCI-DSS

Cardholder Data

Local redaction of card numbers from support chat logs before AI ingestion

Common CX Security Questions

Does this integrate directly with ZenDesk or Salesforce?
For maximum security (Zero-Trust), we don't use server-side integrations. Instead, our Chrome Extension or Web Tool allows agents to sanitize text copied from any platform instantly before it's sent to AI. This ensures your ticketing data never touches our servers.
How do we handle unique order IDs and shipping tracking?
PrivacyScrubber includes patterns for common IDs. For proprietary internal number formats, our PRO edition allows you to define custom regex rules to ensure your specific tracking IDs are always masked correctly.
How can we audit that the data is truly processed locally?
Any IT security team can verify our claim in minutes. Simply open the browser console's 'Network' tab while processing a ticket; you'll see zero data being sent to our servers. You can even run the tool with your network disconnected.

Deploy Secure Support AI Today

Maintain customer trust, prevent PII leakage, and scale your CX with confidence.

GET STARTED — $9.99 ONE-TIME