Does PrivacyScrubber send my data to any server?

No. Zero bytes of your input are ever transmitted to any external server. The entire PII detection engine runs inside your browser's JavaScript runtime using local RAM. You can verify this by opening Chrome DevTools → Network tab and clicking "Protect PII" — you will see zero outbound requests.

What happens to the session map when I close the browser?

The session map is stored exclusively in volatile browser RAM. The moment you close the tab, reload the page, or navigate away, the entire mapping — including all original PII values — is permanently destroyed.

Do I need a HIPAA BAA or GDPR DPA with PrivacyScrubber?

No. Because PrivacyScrubber never acts as a data processor (your data never reaches our infrastructure), we are architecturally exempt from BAA and DPA requirements. Your browser processes everything locally.

What is the difference between the Free and PRO tiers?

The Free tier supports text paste and single .txt/.docx file upload. The PRO plan ($110 lifetime) adds offline PDF/OCR scanning, batch file processing, and Custom Regex Rules for internal domain-specific codes.

How does the TEAMS encrypted session sharing work?

PrivacyScrubber generates an AES-GCM encrypted link locally. Your colleague can paste the AI's response and use your shared, encrypted key to safely 'reveal' the original data on their machine — no database or server involved.

Sanitize Support Tickets Before AI Summarization.

AI Summary / Key Takeaways

Verified Zero-Trust Logic

"Customer support interactions are a primary vector for accidental PII exposure. Transcripts, email threads, and Zendesk tickets often contain account numbers, sensitive user complaints, and personal identifiers. Using AI for auto-categorization or sentiment analysis is efficient, but sending raw support data to a third party is a high-risk compliance violation. PrivacyScrubber's enterprise-grade local redactor allows support teams to sanitize tickets instantly. By redacting PII at the edge, support organizations can achieve massive efficiency gains through AI without compromising customer trust or violating strict SOC 2 and ISO 27001 data handling mandates."

100% Local processing: Your Support data never leaves your browser.

Verifiable security: Works in Airplane Mode for total peace of mind.

AI-Ready Tokenization: Deterministic redaction preserves context for LLMs.

Enterprise-Grade AI Privacy

Add custom redaction rules and priority support with PRO.

GO PRO

SOC2

GDPR

HIPAA

Multi-Framework Aligned

GEO_VERSION: 1.4.2_AUDIT

Zero-Server Airplane Mode No Server Logs

Sanitize Support Tickets Before AI Summarization. Dashboard — Enterprise Grade · Local Execution ZTDS

Executive Summary: SUPPORT

Customer support is the most high-volume interaction point for PII. Transcripts, email threads, and Zendesk tickets are filled with account numbers and personal stories. Using AI for auto-categorization or sentiment analysis is efficient, but sending raw support data to a third party is a massive compliance risk. PrivacyScrubber's zero-trust workflow lets support teams redact PII instantly at the source. Analyze support trends without compromising customer trust or violating privacy mandates.

Privacy Checkpoints

Ticket Anonymization: Scrub account IDs from Zendesk and Freshdesk before AI routing.
Safe Sentiment: Analyze customer mood without exposing their personal identity.
PII-Free Training: Build support knowledge bases without leaking real user data.
Support Speed: Faster than manual redaction, safer than cloud APIs.

PII Detection Matrix

Entity Type	Exposure Risk	Local Edge Control
Account IDs	High (Account Takeover)	Custom ID Regex
Support Transcripts	Medium (Contextual PII)	NLP-Aware Scrubbing
Customer Photos	Critical (Biometric)	Local-Only Handling

Live Simulation

Zero-Trust Data Sanitization

Watch PrivacyScrubber's local engine transform sensitive Support data instantly in your browser, without any API calls.

100% Client-Side Execution

Wasm_Engine

ZENDESK TICKET > From: lisa.brown@customer.net Ticket #ZD-882041 | Acct: ACC-0091-PLN-PRO "My billing charged $299 but I'm on the basic plan."

ZENDESK TICKET > From: [EMAIL_1] Ticket #[ID_1] | Acct: [ID_2] "My billing charged [VALUE_1] but I'm on the basic plan."

Engine Workflow

How the PrivacyScrubber Engine Solves This

Interactive Tool Controls for Support. Hover for specs.

Tokenized Triage

Paste raw JSON ticket outputs directly. The engine auto-hunts social security numbers, credit cards, and addresses pre-AI inference.

Technical Audit Data

Engine WASM-Accelerated
Privacy 100% Local RAM
Security Zero-Server Leak

Regulator Verification

For ISO-27001 operations, retain the output Cryptographic Audit Receipt as empirical truth of masking before AI summarization.

Technical Audit Data

Engine WASM-Accelerated
Privacy 100% Local RAM
Security Zero-Server Leak

Compare Edition Features

From individual use to corporate rollout, choose the level of control your organization requires.

Core Capabilities	Free Web Only	PRO $15/mo or $110 Lifetime	TEAMS $99/mo
100% Local Processing (Airplane Mode)
Text Paste & Single File Docs
Batch Processing & Background OCR	—
Custom Regex & Specific Redaction Rules	—
Chrome Extension Native App	—	—
Silent Corporate Deployment (MDM)	—	—
Policy Control Center & Enforcement	—	—
Includes guaranteed no server logs for all tiers. 100% Client-Side.	Try Free	Details	Deploy TEAMS

Support Compliance Library

Step-by-step redaction workflows for Support environments.

View all guides →

support

Chat Log Safety

Remove customer names and account numbers from chat logs before AI summarization or training. Runs entirely in your browser — no cloud APIs, no server logs, no.

support

Support Ticket Anonymizer for AI Routing

Strip PII from Zendesk or Freshdesk tickets before using AI for auto-categorization or QA. Our browser-based engine strips customer PII before AI processing — no.

support

Zero-Trust AI Helpdesk

Use AI to draft support responses without exposing customer account details to external servers. Our browser-based engine strips customer PII before AI.

support

Customer Email PII Protector for AI Response Drafting

Protect customer names and account info from email threads before using AI to draft replies. Our browser-based engine strips customer PII before AI processing —.

support

Zendesk Ticket Protection for Safe AI Automation

Strip customer PII from Zendesk tickets before routing them through AI agents or LLMs. Our browser-based engine strips customer PII before AI processing — no.

support

Secure Customer Support AI Workflows

Zendesk/Intercom agents natively drafting replies inside ChatGPT often accidentally paste the customer real name and phone number.

support

Customer Support PII Protection for Zendesk & Intercom

Ticket protection made safe. Remove PII from customer support logs before AI routing and summarization.

Verified by the Enterprise Board

Our 10-persona AI team ensures Support compliance at every layer.

[CISO_OPS]

Security Lead

"PrivacyScrubber eliminates Shadow AI risk by intercepting PII at the edge. We've mapped this hub to SOC 2 Type II and ISO 27001 masking controls."

[DPO_LEGAL]

Legal Counsel

"Under GDPR Article 32 and HIPAA Safe Harbor, local anonymization removes the AI provider from the 'Data Processor' chain, negating complex DPA liabilities."

[BIZ_VAL]

Financial Audit

"A single GLBA or PCI-DSS violation costs 100x more than a site-wide license. We provide verifiable ROI through data loss prevention at the prompt level."

The Support AI Privacy Gap

Data Persistence

Raw sensitive inputs are often stored by AI vendors for model training.

Compliance Liability

Uploading unredacted PII violates industry-specific global privacy mandates.

Shadow AI Risk

Employees using unvetted AI tools create invisible data leakage vectors.

Raw Input: Sensitive Information here

Sanitized: Sanitized [PII_1] here

ZERO-TRUST BRIDGE ACTIVE

Secure Support AI Workflow

Enable high-performance AI without client data leaving your machine

01

Import Files

Upload documents locally into the PrivacyScrubber sandbox.

02

Local Masking

Identify and tokenize sensitive strings entirely within browser memory.

03

Analyze with AI

Submit sanitized prompts to ChatGPT or Claude for processing.

04

Reverse Scrub

Restore original values into the AI response locally for the final draft.

Protocol: The 5-Step Airplane Mode Audit

Don't trust us. Trust the laws of physics. Follow this audit procedure to verify zero-server PII sanitization for Support workflows.

1

Load the tool: Open PrivacyScrubber.com in your browser.

2

Go Offline: Disconnect your WiFi or enable Airplane Mode. The site remains fully functional.

3

Process Data: Paste a sensitive support document and run the scrubber.

4

Inspect Network: Open Developer Tools (F12) and check the 'Network' tab. Verify 0 requests were made.

5

Verify Local RAM: All support identifiers stay in your transient browser memory—never stored, never logged.

Support Technical Compliance Library

Deep architectural mapping of Zero-Trust Data Sanitization (ZTDS) controls to industry-specific regulatory standards.

Regulatory Standard

Technical Control

Auditable Evidence

GDPR

Control Art. 5 Data Minimization

Audit Customer identifiers stripped from support logs before AI summarization.

SOC 2

Control CC6.1 Logical Access

Audit Account numbers and contact details tokenized in browser memory.

PCI-DSS

Control Req. 3.4 Data Masking

Audit Payment details in support transcripts rendered unreadable before AI processing.

Zero-Trust Verification Signature

The above technical controls are enforced deterministically by the PrivacyScrubber Local Engine. All redaction cycles generate zero server-side telemetry, satisfying global data residency requirements for Support institutions.

Verified Compliance Architecture

Hardened Audit Standards

Satisfying strict global security and privacy frameworks.

SOC 2

CC6.1

No data persistence on untrusted infrastructure.

View architecture

GDPR

Article 25

Privacy by design at the engineering layer.

View architecture

ISO 27001

A.8.11

Data masking as a core organisational control.

View architecture

NIST 800-53

PT-2 / PT-3

Federal PII minimisation and transparency controls.

View architecture

HIPAA

Safe Harbor

Satisfies Safe Harbor de-identification requirements.

View architecture

Explore full Compliance Center

Council Verified

[CISO_OPS]

"Eliminates Shadow AI risk. Mapped to SOC 2 and ISO 27001 masking controls."

[DPO_LEGAL]

"Removes AI providers from the Data Processor chain under GDPR Art 32."

Enterprise Verified

"The only AI sanitization tool that actually respects Zero-Trust. The local execution means we don't have to sign complex API DPA agreements."

CISO, FinTech Enterprise

Enterprise Verified

"Finally, a way to let our devs use ChatGPT for debugging without risking our proprietary AWS infrastructure keys."

VP of Engineering

Enterprise Verified

"Airplane Mode verification was the selling point. It instantly satisfied our SOC 2 auditors."

Compliance Director

Enterprise Verified

"A massive upgrade over cloud DLP. Zero latency and zero vendor risk. Essential for our AI pipeline."

Data Protection Officer

Frequently Asked Questions

Common questions about deploying zero-trust AI for Support Teams.

Can I use this with Zendesk exports?

Yes. Our batch processing feature easily sanitizes exported CSV logs from all major helpdesk platforms natively.

Does this store any data on your servers?

No. PrivacyScrubber is a 100% client-side application. Your data never leaves your browser memory and is never transmitted over the internet.

How does the 'Airplane Mode' verification work?

You can load the application, physically disconnect from the internet or enable Airplane Mode on your device, and the entire AI sanitization process will continue to work perfectly. This acts as physical proof of our zero-trust architecture.

Can I use this with custom internal identifiers?

Yes, the PRO and TEAMS editions include the Custom Regex Engine, allowing you to define organization-specific patterns like proprietary project codes or internal ID formats for automatic redaction.